Service desk
Every call gets a number. Every number gets a clock.
Raise a fault from the web portal, by phone, by email or by WhatsApp. It enters the same queue with a reference, a priority and a restoration target. You see the history of your own sites. Our engineers see the queue. The desk sees whether we're meeting what we promised.
Priority matrix
What you can expect at each priority
P1
Site or system down
Respond
1 hour
Restore
4 hours
P2
Degraded / partial
Respond
2 hours
Restore
8 hours
P3
Single device
Respond
Next business day
Restore
Next business day
P4
Request, move or change
Respond
1 business day
Restore
5 business days
Targets apply to contracted AMC sites during covered hours. Ladakh and seasonal-access sites are scheduled separately.
Your tickets
Sample data. Once the backend is live, this list is filtered to the sites registered against your organisation.
P2In progress5G-2026-4417
Camera 12 and 14 offline since 06:40
SXR-01 · Srinagar · Restore by 16:40
P3Awaiting your reply5G-2026-4402
Access switch closet 2 — port 18 err-disabled
ANT-03 · Anantnag · Pending reply
ClosedClosed5G-2026-4388
VC codec no audio in courtroom 3
JMU-05 · Jammu · Resolved 4h 12m